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(1 - 7 of 7 found)
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| Q. |
My player looks likes it's working, but there's no sound... |
| A. |
Make sure that your Windows volume settings are turned up, and that no media players are open.
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| Q. |
Songs skip; I hear static or see "buffering" and "net congestion" messages.
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| A. |
This could be a problem with your computer, your network or ISP, our streaming service, or a combination of these factors. Try the following: Make sure that your player's connection speed is set to "Modem" if that's how you are connected to the Internet. You should also try other access numbers for your modem speed offered by your Internet service provider. Reduce the amount of Web surfing you do while listening and close all unnecessary applications.
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| Q. |
Player displays "Tuning in..." or "Building playlist..." but doesn't play music... |
| A. |
Your media player plug-in may not be working properly. If this problem occurs only occasionally, it is likely due to varying levels of Internet traffic. Try closing and restarting the player. If this problem occurs every time you listen, you should uninstall and reinstall your media player.
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| Q. |
Sound is too fast, too slow or very distorted. |
| A. |
Your system memory may be low or your media player may not be working properly. Try this: If you have several applications open, try closing a few to see if the situation improves. If the problem continues, you should uninstall and reinstall your media player.
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| Q. |
I can't close the tuner window; my browser crashed. |
| A. |
Your system memory may be low or your media player may not be working properly. Try this: If you have several applications open, try closing a few to see if the situation improves. If the problem continues, you should uninstall and reinstall your media player.
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| Q. |
A message states that I use Internet Explorer for Macintosh, but I do not. |
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You must clear your browser cache and delete your radio cookie to solve this problem.
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| Q. |
How do I download and install a media player? |
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Click on one of these links to go to the site for whichever player you wish to download. Windows Media Player | Real Player (Note: Macintosh users must use the RealPlayer.)
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